Service Fees

Cancellations and Refunds

Body and Bone has a ‘no refund’ policy on purchases if you simply change your mind.

• Services are not transferable to other individuals unless specifically stated in writing.
• We require at least 48 hours’ notice to be given for any appointment cancellation. If you cancel within 48 hours of your appointment, or do not attend a booked appointment, we reserve the right to charge a cancellation fee of 50% of the service cost.
• Refunds will be provided where required under the Australian Consumer Law.

Pre-paid or Promotional Offers/Services

• There is no refund on Pre-paid or Promotional Offers/Services. They are not transferable to other individuals unless specifically stated as part of the promotion or offer.
• Pre-paid or Promotional Offers/Services have a 12 month expiry date from the date of purchase unless specifically stated as part of the promotion or offer.
• 48 hours’ notice is required for any Pre-paid or Promotional Offers/Services appointment cancellations.
• If you cancel a Pre-paid or Promotional Offer/Service within 48 hours, or do not attend the appointment, the service will be forfeited.
• You agree to these terms by purchasing the Pre-paid or Promotional Offer.

If you have any questions, please contact us on 1300 263 926 during business hours or email us at info@bodyandbone.com.